MH TERMS OF SERVICE

MILLIE HERD (MH) TERMS AND CONDITIONS OF BOOKINGS & SERVICES

(Updated January 2026 with price increase effective as of 1st July 2026)

Before making a booking with MILLIE HERD (MH), please carefully review the following Terms & Conditions. By making a booking, you agree to these Terms.

Making Bookings with MH:

Bookings and changes to bookings for makeup and weddings with MH must be made via email.

Existing clients may also make bookings or changes in person at the time of their appointment.

Bookings or changes to bookings cannot be made via social media channels or text/phone calls.

All makeup bookings are subject to MH availability. No booking or change of booking is secured until MH provides a booking confirmation by email or automated text message.

Bookings for weddings can be made up to 12 months in advance or at the discretion of MH.

Bookings for event makeup or makeup trials can be made up to six months in advance.

Brow Appointment Bookings:

All brow appointment bookings and changes must be made via the online booking system available [here].

A confirmation will be sent to you via email/text once you have secured a brow booking with MH.

A reminder will also be sent to you 24 hours before your scheduled appointment.

Please note: If you opt out of receiving this communication, you are required to self-plan your appointment.

MH Pricing:

Prices for services are as noted on the MH website at [https://millieherd.com.au/services/] or otherwise agreed by MH in writing and set out in your booking confirmation.

Please note: A small surcharge fee applies to long weekend and public holiday bookings.

Additional Information for MH Weddings:

All wedding bookings require an immediate non-refundable and non-transferable booking fee of 50% to secure and hold the wedding date with MH. Payment is to be made via bank transfer, with details provided at the time of enquiry.

The remaining balance is payable in full no later than 90 days prior to the wedding date. An updated invoice will be issued to the bride as a reminder of the final balance.

For weddings where MH is required to travel to a location, the minimum number of individuals included in the booking is three (3), with a maximum of five (5), unless otherwise agreed by MH. Where more than five individuals require servicing, it is recommended that a second makeup artist be engaged.

MH is not responsible for providing an assistant or sourcing an additional makeup artist; however, MH is happy to provide a list of trusted and highly regarded artists upon request.

Minimum Spend for MH Wedding Bookings:

There is a minimum spend required for all wedding bookings to ensure that the artist can dedicate the whole morning to your booking without rushing to another job.

The minimum spend can be met through a combination of makeup services, travel fees, or adding additional faces (if you know others who would like makeup services). This ensures a relaxed, unrushed, and focused experience for you on your special day.

Makeup Trials:

Please note that Saturdays are reserved exclusively for bridal bookings. All wedding makeup trials are scheduled on Friday afternoons at the studio.

MH understands that makeup trials are often preferred, but they are not required to secure a wedding booking.

If you’d like to book a trial before securing the wedding date, please note that your wedding date will not be held until the non-refundable 50% booking fee is paid. Availability for trials is subject to studio schedule, so please book early to avoid disappointment.

All bridal trials are held at MH, 107B King William Road, Unley. S.A. 5061

Event Makeup or Trials:

A non-refundable booking fee of $100 is required and payable to secure your booking for all event makeup or bridal trials with MH.

Payment by bank transfer or credit card is accepted to secure the booking.

The balance must be paid in full at the time of the appointment.

Travel:

MH may charge travel costs where travel is required to provide services on location. Travel is charged at a rate of $200 per hour and will be confirmed at the time of booking. The client is also responsible for any parking costs.

All brow and makeup appointments are held at MH Studio, 107B King William Road, Unley SA 5061.

Changes to Bookings & Cancellations:

Weddings:

All wedding payments are strictly non-refundable and non-transferable. In the event that you wish to postpone your wedding date, a new non-refundable 50% booking fee will be required, as this will be treated as a new booking with MH.

Any changes to the number of makeup applications must be advised to MH no later than 90 days prior to the wedding day/service date.

Cancellations made within 90 days of the wedding date will result in the full booking amount being payable, and any payments made will not be refunded.

Event Makeup & Trials:

For event makeup appointments or trials, any changes or cancellations must be communicated to MH at least 72 hours prior to the scheduled appointment.

Cancellations or changes made within 72 hours of the appointment time will incur a cancellation fee equal to 100% of the booking fee.

Brow Bookings:

A reminder message will be sent 24 hours prior to your scheduled appointment. Please notify MH of any changes or cancellations at least 24 hours in advance. You can reschedule online via the Timely portal.

Changes, cancellations, or no-shows made within 24 hours of your appointment will incur the full service fee.

We greatly value your time and the time of all our clients, and we appreciate your understanding and consideration.

Products:

MH uses a diverse range of high-quality products in providing its services. Every client is unique, and MH cannot guarantee that a particular product will be suitable or available for use on you. The use of products is at MH’s discretion and tailored to each client to achieve the best results.

MH does not provide or sell makeup products. For makeup trials, a suitable lip colour will be discussed with the client. It is recommended that the client purchase any colour recommended for use on touch-ups on the day of the event. For an event, you are welcome to bring any makeup or lipstick of your choosing to be applied or used for touch-ups.

Preparing for and During Consultations:

You must inform MH before the commencement of any service about any skin or health conditions, allergies, or sensitivities that may affect the services to be provided.

MH adopts strict hygiene and cleanliness practices in providing services. It is recommended that clients have clean and clear skin before the service for best results.

MH will not apply lipstick if there are any cold sores or possible health risks involved.

Clients may use moisturiser or SPF prior to MH services; however, the use of their own skincare or makeup during or after MH services may affect the longevity of the makeup. MH will not be responsible for any changes in makeup wear in these circumstances.

Payment:

Payment for brow bookings can be made via EFTPOS at the MH studio.

MH accepts bank transfer for wedding bookings and standard makeup appointments.

An updated invoice will be issued to the bride 90 days prior to the wedding as a reminder of the final balance payment.

Property & Phone:

To minimise disruptions, MH kindly asks that all mobile phones be switched off or placed on silent for the duration of your appointment.

Clients are financially liable for any damages caused to MH property or equipment.

Social Media & Promotion:

MH loves sharing content on social media channels and may take photographs during your appointment for promotional purposes. If you do not want MH to use photographs for social media or promotional purposes, please notify MH during your consultation.