MH TERMS OF SERVICE

MILLIE HERD TERMS AND CONDITIONS OF BOOKINGS AND SERVICES

(Updated April 2025 with price increase effective as of 1st November 2024)

Before making an enquiry or booking with MILLIE HERD (MH Makeup & Brows Studio), please carefully review the following Terms & Conditions. By making an enquiry or booking, you agree to these Terms.

Making Bookings with MH:

Bookings and changes to bookings for makeup and weddings with MH must be made via email.
Existing clients may also make bookings or changes in person at the time of their appointment.
Bookings or changes to bookings cannot be made via social media channels or text/phone calls.
All makeup bookings are subject to MH availability. No booking or change of booking is secured until MH provides a booking confirmation by email or automated text message.
Bookings for weddings can be made up to 12 months in advance or at the discretion of MH.
Bookings for event makeup or makeup trials can be made up to six months in advance.

Brow Appointment Bookings:

All brow appointment bookings and changes must be made via the online booking system available [here].
A confirmation will be sent to you via email/text once you have secured a brow booking with MH.
A reminder will also be sent to you 24 hours before your scheduled appointment.
Please note: If you opt out of receiving this communication, you are required to self-plan your appointment.

Pricing:

Prices for services are as noted on the MH website at [https://millieherd.com.au/services/] or otherwise agreed by MH in writing and set out in your booking confirmation.

Please note: A small surcharge fee applies to long weekend and public holiday bookings.

Additional Information for Weddings:

All bookings require an immediate non-refundable and non-transferable booking fee of $250.00 to confirm and hold the date with MH.
Payment via bank transfer with details provided at time of enquiry is essential to secure your booking and date.
The balance must be paid in full no later than 60 days prior to the wedding date.

For weddings where MH is required to travel to location, the number of individuals for servicing as part of the booking must be at least 3 but no more than 5 people unless MH agrees otherwise. If there are more than 5 required for servicing, it is recommended that a second makeup artist is also hired.
MH is not responsible for bringing an assistant or organising the second makeup artist, although MH is happy to offer a list of highly regarded artists.

Minimum Spend for Wedding Bookings:
There is a minimum spend required for all wedding bookings to ensure that the artist can dedicate the whole morning to your booking without rushing to another job. The minimum spend can be met through a combination of makeup services, travel fees, or adding additional faces (if you know others who would like makeup services). This ensures a relaxed, unrushed, and focused experience for you on your special day.

Makeup Trials for Weddings:
MH understands that makeup trials are often preferred, but they are not required to secure a wedding booking. Trials are available at the MH studio in Hyde Park and should ideally be booked as close to the wedding date as possible.
If you’d like to book a trial before securing the wedding date, please note that your wedding date will not be held until the non-refundable booking fee is paid. Availability for trials is subject to studio schedule, so please book early to avoid disappointment.

Event Makeup or Trials:

A non-refundable booking fee of $50 is required and payable to secure your booking for all event makeup or bridal trials with MH.
Payment by bank transfer or credit card is accepted to secure the booking.
The balance must be paid in full at the time of the appointment.

Travel:

MH may charge for travel costs where MH is required to travel to a location to provide its services. Costs for travel are based on the MH rate of $150 per hour and will be notified at the time of booking. The client will also be responsible for any parking costs.

Studio Bookings: MH recommends that all singular makeup and brow bookings are performed at the MH studio to avoid travel costs. There is free on-street parking available at the studio.

Changes to Bookings and Cancellations:

Weddings:
All wedding payments made are strictly non-refundable and non-transferable. If you wish to postpone your wedding date, you will need to pay another non-refundable booking fee as this will be considered a new booking with MH.
You must notify MH of any changes to numbers of makeup applications or cancellations at least 90 days in advance of the wedding day/service date. For cancellations within 90 days of the service, any prepaid amounts will not be refunded.

For cancellations of event makeup or trials, you must notify MH of any change or cancellation to your appointment at least 72 hours before your appointment.
A cancellation fee equal to the full amount of the booking will apply for any changes or cancellation made after this time.

Brow Bookings:
A reminder message will be sent 24 hours prior to your booked time. You must notify MH of any change or cancellation to your appointment within 12 hours of your appointment to avoid fees. A cancellation fee of the full amount will apply for any changes or cancellations after this time.

Products:

MH uses a diverse range of high-quality products in providing its services. Every client is unique, and MH cannot guarantee that a particular product will be suitable or available for use on you. The use of products is at MH’s discretion and tailored to each client to achieve the best results.

MH does not provide or sell makeup products. For makeup trials, a suitable lip colour will be discussed with the client. It is recommended that the client purchase any colour recommended for use on touch-ups on the day of the event. For an event, you are welcome to bring any makeup or lipstick of your choosing to be applied or used for touch-ups.

Preparing for and During Consultations:

You must inform MH before the commencement of any service about any skin or health conditions, allergies, or sensitivities that may affect the services to be provided.
MH adopts strict hygiene and cleanliness practices in providing services. It is recommended that clients have clean and clear skin before the service for best results.
MH will not apply lipstick if there are any cold sores or possible health risks involved.
Clients may use moisturiser or SPF prior to MH services; however, the use of their own skincare or makeup during or after MH services may affect the longevity of the makeup. MH will not be responsible for any changes in makeup wear in these circumstances.

Payment:

Payment for brow bookings can be made by card or cash.
MH accepts bank transfer for wedding bookings or standard makeup appointments.
The balance of the booking will be requested 60 days before the wedding date via email.

Property and Phone:

To minimise disruptions, MH kindly asks that all mobile phones be switched off or placed on silent for the duration of your appointment.
Clients are financially liable for any damages caused to MH property or equipment.

Social Media and Promotion:

MH loves sharing content on social media channels and may take photographs during your appointment for promotional purposes. If you do not want MH to use photographs for social media or promotional purposes, please notify MH during your consultation.
Clients are welcome to share posts or stories on social media using the @millieherd handle or hashtags #millieherdmakeupandbrows and #millieherd.

(Last updated: April 2025)