MH TERMS OF SERVICE

MILLIE HERD TERMS AND CONDITIONS OF BOOKINGS AND SERVICE INC. NEW COVID-19 POLICY

(Updated November 2021)

Before making an enquiry or booking with MILLIE HERD (MH) please carefully review the following Terms & Conditions.

November 23 2021 – MH Studio COVID19 Update
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As we are all aware by now, our states borders have opened (exciting times for those with loved ones interstate) but with this comes a whole set of new realities that require careful and stringent consideration.   

MH just like any other business has to find a way to operate within this new framework whilst putting the safety, health and wellbeing of our clients and the greater community at the forefront.
 
As of Tuesday November 23 2021 ALL brow and makeup clients who wish to attend their appointments in studio will be required to present their vaccination status on arrival. This can be easily found via the Medicare or My Gov app on your smart phone. Please ensure you have these services linked up or present your physical certificate with on arrival.
 
If you cannot provide this documentation you will be asked to leave and your appointment will be charged at the full rate. 
 
If you have received your first vaccination you will be able to attend your appointment this week as planned however as of Tuesday November 30 2021, we will only be honouring bookings to clients who have received both their first and second doses of vaccine. 
 
Due to the up close and personal nature of the services we provide in studio there ultimately was only the one logical choice to protect each and everyone of us as best we can.  We simply must place all the emphasis on the health and safety of each and everyone of our valued client list. 
 
A close contact to a positive case in studio would result in a shut down during our busiest time of year, something we simply can’t afford. Not only would it be financially devastating for the business but most importantly we have to consider vulnerable members of our family who face the greatest risk from this virus.  A risk that has real life and death implications. 
 
This is not a decision we have taken lightly and we truly appreciate your support and understanding as we navigate this next stage of our country opening up for business in what will hopefully be a more normal fashion.

If you yourself have any symptoms of COVID19 please get tested and reschedule your appointment at MH via Timely. In the event of a cancelled appointment due to sickness you will be able to rebook once you are able to present proof of a negative test result or are no longer unwell. 
 
If you have been a close contact of a case or have received a positive test result and have visited the studio PLEASE contact MH immediately. 

We will be trying to limit our services to 15 minutes within the half hour appointment where possible to minimise risk of transmission. 
 
After deep consideration we truly believe this is the best course of action for now.  We know things can change rapidly and MH studio will always seek the best and most accurate health advice to safeguard our clients and the broader community from any preventable risks.  
 
This is not a forever solution… just the one that makes the most sense for the time being as we navigate this change in the way people move, interact and ultimately get back to enjoying the freedoms and services we have all been missing. 
 
MH studio truly appreciates your support and understanding as we move into what will hopefully be a happy, healthy and busy festive season. 
 
Thank you. MH x

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By making an enquiry or booking you agree to these Terms:

Making bookings with MH:

Bookings and changes to bookings for makeup and weddings with MH must be made via email.  Existing clients may also make bookings or changes to bookings in person at the time of their appointment.

Bookings or changes to bookings cannot be made via social media channels or text message.

All makeup bookings are subject to MH availability. No booking or change of booking is secured until MH provides a booking confirmation by email. 

Bookings for weddings can be made up to 12 months in advance.

Bookings for event makeup or makeup trials can be made up to six months in advance. 

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Bookings and changes to bookings for brow consultations with MH must be made via the online booking system available here.

Bookings for brow consultations with MH can be made up to three months in advance.

A confirmation will be sent to you via email once you have secured a brow booking with MH. A reminder text will also be sent to you 24 hours before your scheduled appointment.   

Prices:

Prices for services are as noted on the MH website at [http://millieherd.com.au/services/] or otherwise agreed by MH in writing and set out in your booking confirmation.  All prices include GST.

Additional information for Weddings:

For 2021 bookings, a non-refundable deposit of $200 is required and payable to secure your wedding date with MH. For bookings made after July 1 2021, immediate payment of a non-refundable & non-transferable 50% deposit is required before the date will be held with MH.

Payment by bank transfer or credit card is accepted to secure the booking.

The balance must be paid no later than 60 days before the wedding date. For weddings where MH is required to travel to location, the number of individuals for servicing as part of the booking must be at least 3 but no more than 5 people unless MH agrees otherwise. If there are more than 5 required for servicing it is recommended that a second makeup artist is also hired. MH is not responsible for bringing an assistant or organising the second makeup artist, although MH is happy to offer recommendations.

MH doesn’t believe make up trials for weddings are essential but if you wish to have one these are conducted at the MH studio. MH recommends the trial be booked as close as possible to the wedding date after the date has been secured with MH, however MH understands some clients may wish to book a trial before securing a wedding date.  MH is happy to provide these trials but reminds clients that a trial does not secure a wedding date.  A wedding date is only secured upon payment of the non-refundable deposit.  If you wish to book a trial before securing a wedding date MH recommends you make the trial booking quickly and well in advance of the wedding date while it is available.

Additional information for event makeup or trials:

A non-refundable deposit of $50 is required and payable to secure your booking for event makeup or makeup trials with MH.  Payment by bank transfer or credit card is accepted to secure the booking.

The balance must be paid at the time of the appointment.

Travel:

MH may charge for travel costs where MH is required to travel to location to provide its services. Costs for travel are based on the MH rate of $150 per hour and will be notified at the time of booking.  The client will also be responsible for any parking costs.

MH recommends all single makeup and brow bookings be performed at the MH studio so no travel costs are incurred for the client. There is on street parking available at the MH studio.

Changes to bookings and cancellations: (*Inclusive of COVID-19 related changes and postponements to bookings or cancellations*)

MH understands that unexpected circumstances can arise and clients do sometimes experience change of mind.  However, to reflect the loss of opportunity and inability to make replacement bookings within certain time periods, the following change/cancellation requirements and charges apply.

All wedding payments made are strictly non-refundable and non-transferable. If you wish to postpone your wedding date; you will need to pay another non-refundable deposit as this will be considered a new booking with MH. 

For weddings in 2021, the non-refundable deposit of $200 is required to secure a date and will not be refunded in any circumstances.  For bookings made after July 1 2021, immediate payment of a non-refundable & non-transferable 50% deposit is required before the date will be held with MH.

For weddings, you must notify MH of any changes to numbers of makeups or cancellations at least 90 days in advance of the event. For cancellations within 90 days of the event any prepaid amounts will not be refunded. 

In the unfortunate event that you have to cancel or postpone your bridal booking with MH, any payments you have made are strictly non-refundable, and non-transferable, again this is due to loss of opportunity and inability to make replacement bookings within certain time periods. The makeup booking will also be subject to the new prices as announced July 1 2021. At MH’s discretion, a transfer of the deposit to a new date will be considered if is the South Australian government enforces a lockdown due to the COVID-19, where MH is physically and legally unable to complete the work. 

For bookings for event makeup or trials, you must notify MH of any change or cancellation to your appointment at least 72 hours before your appointment.  The non-refundable deposit will be forfeited upon any cancellation or change after this time.

For brow bookings with MH, a text message will be sent 24 hours prior to your appointment to remind you of your appointment. You must notify MH of any change or cancellation to your appointment within 12 hours of the appointment.  A cancellation fee of the whole amount will apply for any changes or cancellation after this time. 

Products:

MH uses a range of high quality products in providing its services.  Every client is unique and MH cannot guarantee that a particular product will be suitable or available for use on you.  Use of product is at MH’s discretion and MH tailors its product usage to each client to achieve best results. 

MH does not provide or sell makeup products. For makeup trials a suitable lip colour will be discussed with the client.  It is recommended that the client purchase any colour recommended to use on touch ups on the day of the event. For an event you are welcome to bring any makeup or lipstick of your choosing to be applied or used for touch ups.

Preparing for and during consultations:

You must inform MH before commencement of any service of any skin or health conditions, allergies or sensitivities that may affect the services to be provided.  If you do so, MH will seek to use appropriate products having regard to any disclosed conditions, allergies or sensitivities to minimise the risk of irritation or reaction.

MH adopts strict hygiene and cleanliness practices in providing services.  It is recommended that clients have clean and clear skin before using MH services to achieve best results.  

MH will not apply lipstick if there are any coldsores or possible health risks involved or where contamination may occur.

Clients may use moisturiser or SPF prior to MH services.  However, use by a client of their own skin care or make during or after MH services may interfere with any makeup applied by MH.  MH will not be responsible for any affect on the longevity of the makeup in these circumstances.

Waxing of brows or facial areas will affect the application of the makeup. Please be mindful of this before your appointment.  If you are booked with MH for brows prior to your event, a period of 1-2 weeks in advance of the event is recommended for best results.

Payment:

Payment can be made by cash or card for all bookings. MH also accepts payment by bank transfer for weddings or makeups. The balance of the booking will be requested 60 days from the wedding date.

Property and phone:

Clients are financially responsible for any damages caused to MH property or equipment.

To minimise disruptions, MH kindly asks that all mobile phones are switched off or placed on silent for the duration of the appointment.

Social Media and Promotion:

MH loves sharing content on social media channels and may take photographs during your appointment for this and other promotional purposes.  If you do not want MH to use any photographs taken in this way you must notify MH during your consultation.

The client is also welcome to share any posts or stories on their social media channels using the #millieherd handle or hashtag #millieherdmakeupandbrows #MHselfie

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